Shipping policy

Shipping & Returns Policy

Shipping and Delivery

Collection: From Great Western Beach on the day of the event at the registration table.

We use Royal Mail as our main delivery carrier.

Orders are usually:

  • Processed within 2 working days

  • Shipped within approximately 2 working days

  • Delivered within 4 working days, although please allow up to 5 working days from the date of your order

Working days exclude weekends and UK bank holidays. Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Please ensure your delivery address is correct when placing your order. We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information.

If your order has not arrived within five working days, please contact us and we will look into it for you.

Returns

We hope you love your order. However, if you change your mind, you may request a return within 14 days of receiving your item.

To qualify for a return, the item must be:

  • Unworn and unused

  • In its original condition

  • Returned with any original tags and packaging

To arrange a return, please contact us before sending the item back. Once your return has been approved, we will provide the return instructions and address.

Unless the item is faulty, damaged or incorrect, customers are responsible for return postage costs. We recommend using a tracked postal service, as we cannot accept responsibility for returned items lost in transit.

Refunds

Once your return has been received and inspected, we will let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method. Please allow several working days for your bank or payment provider to process the refund.

Original standard delivery charges will be refunded where required by UK consumer law. Additional costs paid for express or upgraded delivery are non-refundable.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item, where relevant

We will arrange a replacement or refund where appropriate and cover reasonable return postage costs. Nothing in this policy affects your statutory rights.